Thank you for choosing Flowers by Leaf for your floral needs. This Shipping Policy outlines the terms and conditions regarding the delivery and pickup of orders placed through our online store. Please read this policy carefully before placing an order.

 

  1. Delivery Service
    1. We offer delivery services for all orders placed through our online store.
    2. Our delivery times may vary due to demand and other factors. We strive to deliver your order as promptly as possible.
    3. Same-day delivery is available on most days. However, please note that orders must be placed before the designated cut-off time to qualify for same-day delivery. If you have missed the cut-off time, please contact us directly, and we will do our best to accommodate your request.
    4. Delivery fees may apply and will be calculated based on the delivery location and the size of the order. The applicable delivery fee will be displayed during the checkout process.

       

        1. Pickup Service
          1. Customers have the option to pick up their orders from one of our stores.
          2. Please wait until you have received an email notification from us, indicating that your order is ready for pickup, before visiting the store.
          3. The email notification will include the designated store location, pick-up instructions, and any additional details specific to your order.

           

              1. Order Tracking and Communication
                1. Once your order has been placed, you will receive an order confirmation via email. This email will include the details of your order and any other relevant information.
                2. For delivery orders, we will provide you with a tracking link or updates regarding the status of your delivery, if available.
                3. For pickup orders, we will notify you via email when your order is ready for collection.
                4. If you have any questions or concerns about your order, please feel free to contact our customer support team. We are here to assist you.

                 

                    1. Order Modifications and Cancellations
                    1. We understand that circumstances may change, and you may need to modify or cancel your order.
                    2. For delivery orders, please contact us up to 2 hours before the delivery window closes if you need to make any changes or cancel your order. We will do our best to accommodate your request, depending on the order's status and any prearranged delivery arrangements.
                    3. For pickup orders, please contact us up to 2 hours before the designated pick-up time if you wish to modify or cancel your order.
                    4. If you want to cancel an order within the 2 hour timeframe, you will be charged a cancellation fee.
                    5. If you wish to cancel an order, then you will need to contact our Customer Service on 03 96475094 or florist@theleafstore.com.au during business hours.

                     

                      1. Liability
                        1. Flowers by Leaf is not liable for any delays, damages, or losses incurred during the delivery or pickup process that are beyond our reasonable control. This includes, but is not limited to, unforeseen weather conditions, delays on other orders, traffic incidents, or incorrect address information provided by the customer.
                        2. We strive to ensure the safe handling and transportation of our products. However, if you receive a damaged or defective product, please notify us immediately, and we will work with you to resolve the issue.

                         

                            By placing an order with Flowers by Leaf, you acknowledge and agree to abide by the terms and conditions outlined in this Shipping Policy. We reserve the right to modify or update this policy at any time, so we encourage you to review it periodically.

                            If you have any further questions or require assistance, please don't hesitate to contact our customer support team.